Contact Us
Returns for orders made through our website
We want you to be happy with your purchase, but if for any reason you're not happy with it you can return it for a refund provided you notify us 14 days of the delivery date to you. If you would like a refund, start a return by following the process on the Return an Item page.
If the above method of submitting a return request doesn't work for any reason, you can contact us via the form below. Provide as much detail about your original order (including the order number and the date of purchase), the item, and the reason(s) for wanting to return the item. We need to be able to locate your original order to start the returns process, so providing us with details about your original order will help this along.
For more information on returns, please see our full returns and refund policy page.
eBay orders or returns
We sell a selection of items through our eBay store, as well as through our main website here. eBay has strict policies regarding member-to-member contact over orders made or returns requested through their platform. To adhere to these policies, we are unable to respond to queries or issues about orders or returns made with us about items we sell and fulfil via eBay.
Therefore please do not use the contact form below to contact us about eBay orders or returns. We ask instead that you message us via the eBay messaging system at https://mesg.ebay.co.uk/mesgweb/ViewMessages/0, or by signing into your eBay account and selecting "Messages". For more help regarding the eBay messaging system, please see https://www.ebay.co.uk/help/account/messages/messages?id=4194.
If you use the contact form below regarding an eBay order or return with us, we'll redirect you to the eBay messaging system so that we may deal with your query in line with eBay policies.
Contact us using our contact form
If you need to contact us for any reason (except for matters regarding eBay orders or returns), you can do so by using the form below. We look forward to hearing from you!
If we respond to you by email, please check your junk or spam folder in your email account. We're aware of some spam filters incorrectly marking our emails as junk. To prevent this, please ensure that you save our email address to your safe senders list.
Please note we don't respond to spam, malicious or offensive emails, or emails attempting to solicit business from or offer services to us.
