Answers to common questions about Red Bird Footwear, orders, deliveries, and returns.

 

About Red Bird Footwear

What is Red Bird Footwear?

Red Bird Footwear is a small, independent, online shoe shop offering a great range of women's and men's shoes. We were established in 2024 and we focus on style, colour and comfort. Being an independent shoe store, we offer a range of styles for every budget.

 

Where are you based?

We are based in Devon, in the south west of the United Kingdom.

 

Where do you deliver?

We deliver to addresses in the United Kingdom of Great Britain and Northern Ireland. We're unable to accept any orders from locations outside of this area.

 

Do you sell internationally / outside of the United Kingdom?

Unfortunately we don't sell to customers outside of the United Kingdom of Great Britain and Northern Ireland, and so we're unable to accept any orders from locations outside of this area.

 

How do I contact you?

Go to our Contact Us page for information on how to contact us.

 

Orders, dispatch and delivery

Do you offer free postage?

Yes, we offer free postage and packing on all items in our catalogue. See our Shipping Policy for full details.

 

Do you offer same day dispatch?

At this time we do not offer a same day dispatch service. We keep this under review and may consider such a service if there is sufficient demand for it.

 

Do you offer next day delivery?

At this time we do not offer a next day delivery option. We keep this under review and may consider such an option if there is sufficient demand for it.

 

When will my order be processed?

Orders received before 23:59 on Mondays through to Fridays are normally processed within three working days. We don't dispatch at weekends or public holidays.

 

When will my order be dispatched / sent?

Orders are normally processed within three working days (excluding weekends or public holidays). As soon as your order has been processed we will arrange handover to our preferred courier(s). We will also issue you with a tracking number so that you can track your order's delivery.

 

When will my order be delivered?

Deliveries by our courier(s) are usually made Monday to Saturday. Deliveries are not usually made on Sundays or public holidays. You should normally receive your order within three to five working days after the date of dispatch, and you will be provided with a tracking number so that you can track your order's delivery.

Please bear in mind that there may be circumstances beyond our control that may result in a delay to you receiving your order. This includes, but is not limited to, adverse weather conditions, natural disaster, industrial action, public health emergencies, or war or civil unrest.

 

How can I track my order's delivery?

We will issue you with a tracking number so that you can track your order's delivery. This will identify the courier so that you can go to the courier's website or app to track delivery progress; a link with your tracking number may also be provided for this purpose.

 

My order hasn't arrived yet. What should I do?

You should normally receive your order within three to five working days after the date of dispatch (excluding Sundays or public holidays). However, there may be circumstances beyond our control that may result in a delay to you receiving your order. This includes, but is not limited to, adverse weather conditions, natural disaster, industrial action, public health emergencies, or war or civil unrest.

If you have not received your order from us after 15 days from the date of dispatch, please contact us via our Contact Us page with details of your order number and date of purchase, so that we can investigate.

 

Returns and refunds

Do you offer free returns?

Yes, we offer free returns on all orders placed with us provided you notify us within 14 days of the delivery date to you, you return the item within 14 days of the notification date, and you use our preferred courier. Please see details of our full Refund Policy to find out more.

 

Do you offer exchanges?

We're unable to offer exchanges on items. If you wish to exchange, send the incorrect item back to us following the procedure outlined on our Return an Item page for a full refund. You'll then be able to purchase the new item from our shop.

 

How do I start a return?

To start a return, please go to our Return an Item page and follow the instructions there.

 

How do I get a return label from you?

Once you submit a return request to us and it is approved, we will provide you with a return postage label to download and print.

 

How do I send a return?

Once your return request is approved, download and print the return postage label. Repackage the item in its original packaging (in its original box, for example), securely seal the item in suitable delivery wrapping, and affix the postage label securely to the outer packaging.

Once wrapped and labelled, hand the item to Royal Mail (or take the item to your nearest Post Office, however charges may apply) to send the item to us.

 

My return request was rejected. Why?

We can only accept a return request for orders made with us, and provided you notify us within 14 days of the delivery date to you. If you don't notify us within that timeframe, we unfortunately can't accept a return from you.

 

When will I get a refund?

We will only issue a refund once we have received and inspected the item back from you. Your refund it will be issued as a credit to your original method of payment within five working days. It may take a further five working days before you receive the credit back into your account. See our full Refund Policy for details about how and when refunds will be made.

 

My refund has not been issued. What should I do?

We will issue a credit to your original method of payment within five working days, and it may take a further five working days before you receive the credit back to your account.  If after 10 working days you haven't yet received your refund, first check with your card provider and then check with your bank for any issues.

If there are no issues with either your card provider or your bank, and you've still not received a refund after 15 working days, contact us the form on our Contact Us page so we can investigate the issue. When contacting us about refunds issues, supply as much information as you can, including the steps you've already taken with your card issuer and/or bank, so that we can help you.

 

My refund was rejected. Why?

To be eligible for a refund, items must not be used and must be returned to us in their original condition and in their original packaging. We inspect all returned items to check their condition. If items are returned to us and are damaged, used, or in an otherwise improper condition, we won't issue a refund. See our full Refund Policy for more details over the condition of returned items.